Privacy Policy
Last updated: May 2026
Restaurant Wealth Coaching, Inc. · erossystem.com
This Privacy Policy describes how Restaurant Wealth Coaching, Inc. ("we," "us," "our") collects, uses, and protects your information when you use EROS.
1. Information We Collect
Account Information: Email address, password (encrypted), name, restaurant name, and contact information provided during registration.
Restaurant Profile: Restaurant name, address, phone, timezone, logo, and other business details entered during onboarding.
Financial Data: Weekly sales figures, labor costs, food costs, and other operational metrics you enter into the weekly scorecard and calculators.
Coaching Data: Your responses to coaching questions, reflection fields, motivation scores, action item completions, and AI coaching history.
Operational Data: Checklists, ops sheets, daily habits, hiring activity, calculator results, values/mission/vision statements, and resource library usage.
Employee Information: Names, positions, and performance notes you enter about your team members.
Payment Information: Stripe processes all payments. We do not store your credit card number, CVV, or full card details on our servers. Stripe provides us with the last 4 digits, card type, and billing address for record-keeping.
Usage Data: Pages visited, features used, time spent in the app, device type, browser type, and IP address. Collected automatically via standard web analytics.
Cookies: We use essential cookies for authentication and session management. No third-party advertising cookies.
2. How We Use Your Information
- To provide the EROS platform and all its features, including AI coaching
- To generate personalized AI coaching verdicts and Q&A responses using your restaurant data
- To process subscription payments via Stripe
- To send you coaching emails, product updates, and account notifications via Kit (ConvertKit)
- To improve the EROS product and develop new features based on aggregated usage patterns
- To provide customer support when you contact us
- To comply with legal obligations
3. AI Processing
- EROS uses Anthropic's Claude API to generate AI coaching verdicts and Q&A responses.
- When coaching is generated, your restaurant data (scorecard metrics, habits, action items, and other EROS data points) is sent to the Claude API as part of the coaching prompt.
- Anthropic does not use data sent via their API to train their AI models. Your data is processed and discarded by Anthropic's systems after the response is generated.
- We do not send your raw financial data to any other AI provider.
- AI coaching outputs are stored in your EROS account for your reference and coaching history.
4. Third-Party Services
We use the following third-party services to operate EROS:
| Service | Purpose | Data Shared |
|---|---|---|
| Supabase | Database hosting, authentication, file storage | All EROS account and restaurant data (encrypted at rest) |
| Stripe | Payment processing, subscription management | Email, billing address, payment method details |
| Anthropic (Claude API) | AI coaching generation, Q&A responses | Restaurant metrics, coaching context, profile data (not stored by Anthropic) |
| Kit (ConvertKit) | Email marketing, nurture sequences, notifications | Email address, first name, subscription status |
| Vercel | Web application hosting | Standard web server logs (IP, user agent) |
| Google Workspace | Business email | Support correspondence only |
We do not sell, rent, or trade your personal or business information to third parties for marketing purposes.
5. Data Security
- All data is encrypted in transit (TLS/SSL) and at rest (Supabase encryption).
- Supabase Row Level Security (RLS) ensures each user can only access their own data.
- Passwords are hashed and salted - we cannot see your password.
- Admin access to client data is limited to Michael Kontras for the purpose of product support and coaching.
- We do not have access to your full credit card details (Stripe handles this).
6. Data Retention
Active accounts: All data is retained for the duration of your subscription.
Canceled accounts: After cancellation, your data is retained for 90 days in case you resubscribe. After 90 days, data is queued for deletion.
Deletion requests: You may request immediate deletion at any time by emailing michael@erossystem.com. We will delete your data within 60 days, except for billing records required by law (retained for 7 years per IRS guidelines).
Coaching history: AI coaching verdicts and Q&A history are deleted with your account data. They are not retained separately.
7. Your Rights
You have the right to:
- Access: Request a copy of all personal and business data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your data (subject to legal retention requirements).
- Portability: Request your data in a standard, machine-readable format.
- Opt-out: Unsubscribe from marketing emails at any time via the unsubscribe link in any email.
To exercise any of these rights, contact michael@erossystem.com. We will respond within 30 days.
8. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it is used
- Right to delete your personal information
- Right to opt out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your CCPA rights
To make a CCPA request, contact michael@erossystem.com with the subject line "CCPA Request."
9. Children's Privacy
EROS is a business tool for restaurant operators. It is not intended for use by anyone under 18 years of age. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email at least 30 days before they take effect. The "Last Updated" date at the top of this policy will reflect the most recent revision.
11. Contact
Michael Kontras · Restaurant Wealth Coaching, Inc.
michael@erossystem.com · erossystem.com